Refund & Cancellation Policy

At Thick Brain Technology, we are committed to providing high-quality Cloud, DevOps, and AI training. We want you to be satisfied with your learning experience. Please read our refund policy carefully before enrolling.

1. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 calendar days of your first class session
• You have attended no more than 2 class sessions
• You submit a refund request via email to info@thickbraintechnologies.com with your enrollment details

2. Partial Refund

A partial refund of 50% may be considered in the following circumstances:

• Request made between 8-14 days after enrollment
• Student has attended more than 2 but fewer than 5 sessions
• Medical emergency with documentation

3. No Refund Policy

No refund will be issued in the following cases:

• Refund request made after 14 days of enrollment
• Student has attended 5 or more class sessions
• Course materials, recordings, or lab access have been extensively used
• Refund requested after certification has been issued
• Batch transfer requests (we offer free batch transfers as an alternative)

4. Course Cancellation by Thick Brain Technology

In the rare event that we cancel a course or batch:

• We will offer a full refund or free transfer to an equivalent upcoming batch
• Refunds will be processed within 7-10 business days
• We will notify you at least 48 hours in advance of any cancellation

5. Batch Transfer Policy

We offer free batch transfers as an alternative to refunds:

• You can transfer to any upcoming batch of the same or equivalent course
• Batch transfers are available up to 30 days from enrollment
• One free transfer is allowed per enrollment

6. How to Request a Refund

To request a refund, please:

• Email us at info@thickbraintechnologies.com
• Subject: "Refund Request — [Your Name] — [Course Name]"
• Include: Your enrollment ID, reason for refund, and contact number

Our team will review your request within 2 business days and process eligible refunds within 7-10 business days.

7. Payment Processing

Refunds will be credited to the original payment method. Payment gateway charges (if any) may be deducted from the refund amount. UPI/NEFT refunds typically take 3-5 business days; card refunds may take up to 10 business days.

8. Disputes

If you have a dispute regarding our refund policy, please contact us at info@thickbraintechnologies.com or call +91-7259330781. We are committed to resolving disputes fairly and promptly.

9. Contact

• Email: info@thickbraintechnologies.com
• Phone: +91-7259330781
• Location: Bengaluru, Karnataka, India